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A platform created to showcase all of our efforts aimed toward bringing the vision of a safer and extra clear on-line gambling business to reality. The Complaints Staff was unable to proceed with the investigation due to an absence of response from him, which resulted within the closure of the criticism. Eventually, the participant received his full balance, and the grievance was marked as resolved. He had played based on the casino’s terms however acquired no clarification on the account closure, nor assistance from the chatbot.
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I acquired no communication or warning earlier than my account was closed. The casino didn’t pay the cashback and I truly have contacted them a quantity of times on chat where they appear to escalate the matter and tell me to contact them later for an update. I made deposits totalling 69euro and as per the terms of the promo, I was imagined to obtain 20% cashback (13.eighty eur) the following day.
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